A creative recognition tool that sparked enthusiasm across branches, strengthened participation in key initiatives, and helped rebuild morale after extended remote work due to COVID-19.
Overview
INX International wanted a modern way to recognize employees across ten U.S. locations and approximately thirteen hundred team members. Recognition efforts existed but were inconsistent, and only half of the managers submitted proper documentation for rewards. Remote work after COVID-19 had also weakened the company’s strong family-oriented culture. INX needed a unified system that boosted engagement, simplified compliance, and restored cultural connection.
Challenge
Each plant purchased gift cards independently, which limited oversight and created uneven employee experiences. Documentation varied, budgeting was difficult, and evolving regulations made traditional gift cards harder to manage. INX needed a solution that worked for every branch, supported audits, and allowed managers to recognize employees quickly.
Solution
INX partnered with PerfectGift.com as its company-wide recognition platform. The system delivered flexibility, traceability, and reward choice. Managers gained an easy way to issue gas cards, Visa cards, retail cards, or direct bank transfers while staying within structured budgets. PerfectGift’s dedicated support team guided onboarding, joined GM calls, and ensured each location adopted the system smoothly. Custom-branded cards featuring quarterly “ambassadors” created memorable moments that energized teams.
Implementation
A successful pilot in West Chicago set the tone, highlighted by an employee ambassador receiving a personalized card with his photo that made him feel like a rock star. INX then expanded the program to Employee of the Month, Employee of the Year, discretionary awards, company picnics, and holiday gifting. Built-in auditing tools restored full visibility into recognition spending.
Results with PerfectGift
INX implemented PerfectGift to unify recognition across 10 U.S. locations and 1,300 employees, boosting morale, engagement, and cultural connection.
- Higher Engagement & Morale: Employees respond positively to frequent, personalized recognition. The opportunity of being featured on the card, as Robert was, excites employees and motivates teams.
- Rebuilt Cultural Cohesion: Recognition moments became shared experiences that strengthened company-wide culture after remote work.
- Accountability & Efficiency: Leaders gained visibility into spending, simplified audits, and managers could quickly deliver meaningful recognition.
Future Outlook
INX plans to expand its partnership with PerfectGift by implementing a unified, company-wide recognition policy to ensure a consistent and meaningful employee experience across all locations.
Leadership intends to extend PerfectGift into additional initiatives, including peer-to-peer recognition, incentive programs, safety achievements, and continuous performance recognition. As the program grows, PerfectGift+ will remain central to INX’s rewards strategy, offering curated redemption options, customizable card design with instant approvals, and flexible recipient choices — from brand selections to bank transfers via Zelle.
INX views PerfectGift as a long-term partner in strengthening company culture and sustaining employee engagement.
Click to download the full case study to learn how INX transformed its recognition strategy with PerfectGift.
