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Check your order status

Input your order number (XXXXXX-XXXXXX) and email address used to place the order to receive information such as gift card type, gift card denominations, order status, and delivery method for each card.
Get your order status:
Order number
Email address

Frequently asked questions

When will the gift cards arrive?

Depending on which gift card option you chose, here are the delivery timeframes.

eGift card delivery: On average, eGift card orders are delivered within 5 minutes of processing. There may be a short delay in between the time an order is placed and when it can be processed, and when the order is processed and when it can be fulfilled.

Plastic gift card delivery: Gift cards are shipped in 48 hours and will be delivered within the shipping time selected during checkout. Typically, you can expect to receive your physical gift card within 4 days.

However, after 10 days you still haven’t received the gift card(s) from your order, please contact our customer support via our support page.

Visa gift cards: Please allow 4 business days for your Visa gift card to be processed, custom printed and delivered within the appropriate shipping time selected during checkout.

If after 10 days you still haven’t received the gift card(s) from your order, please contact customer support.

Why is my order cancelled?

Here are some common reasons for order cancellation:

The information provided does not match or was deemed not acceptable by your payment card's issuing bank.

The delivery address entered was deemed not able to be delivered to.

Our third-party risk analysis partner declined to accept the order for compliance purposes.*

Please note: We are not able to provide details about why the order was cancelled if it was been deemed unacceptable by our third-party compliance partner.

What if there is an issue with the gift card(s) purchased?

If you run into any issues with your order, include your order number in the email and contact us via our support page. You can also contact the merchant's gift card services number included on their terms and conditions page.