Popular questions
NEED INFORMATION ABOUT PURCHASING CORPORATE REWARD CARDS?
How do I activate my prepaid VISA or Mastercard, check balances & transactions or get help?
Be sure to have your card information available.
All cardholder support may be easily obtained with the interactive self-service line listed on the back of your card or at www.perfectgift.com/cardholder-support/.
Activate your card at www.perfectgift.com/activate.
Check your balance and see recent transactions at www.perfectgift.com/check-balance.
Specific usage procedures may apply with prepaid VISA or Mastercard at select retailers (restaurants, gas stations, hotels, rentals & online/telephone purchases).
The following suggestions will help easily redeem your VISA or Mastercard prepaid reward card.
Restaurants and other Service Merchants – Retailers who commonly accept tips may automatically run an authorization transaction of 20 percent more than the total bill to ensure the gift card has enough funds to cover a gratuity. You may ask the retailer to either charge only the bill amount or reduce the bill amount by 20 percent and retry the transaction.
Gas Stations – Gasoline purchase transactions made at the gas pump often pre-authorize a charge for up to $100 when the card is inserted. Avoid purchase decline and having excess funds on hold by paying the cashier in advance. Request the cashier charge only the exact amount you specify and to process the charge as a “credit” transaction. It may take several business days for the hold to be released and for your funds to be available for spending once an authorization is attempted directly at the gasoline pump.
Hotels – Hotels often place a funds hold for the estimated amount of the stay, plus approximately 25%. To avoid excess funds hold on your Reward card, use a credit card when checking into the hotel instead. At checkout you may easily use your rewards card to pay the bill.
Rentals (auto, truck, etc.) – Most rental companies require a credit card to make a reservation. Reserve your rental with a credit card and pay the actual bill with your reward card.
Online & Telephone Purchases – If your name and/or address are requested to complete a purchase use your name and home address.
Can I withdraw cash from my prepaid VISA, Mastercard, or American Express card?
No. Prepaid cards may only be used to make purchases.
Can I add money to my prepaid VISA, Mastercard, or American Express card?
No. Prepaid VISA, Mastercard and American Express may not be reloaded.
Is the prepaid VISA or Mastercard a Credit or Debit card?
The card may be used for either a Credit of Debit transaction. For plastic cards, you will need your Personal Identification Number (PIN) to complete a Debit transaction.
Why was an attempted purchase with my prepaid Visa or Mastercard declined?
For Credit transactions, if the purchase value is greater than the available funds on your Visa or Mastercard Reward Card, the transaction may be declined. To make a purchase larger than the available balance of the card, make the purchase in two transactions. Advise the cashier in advance the exact amount to deduct from the card. Then pay the balance of the purchase with a second form of payment. Not all retailers are able to process sales in two transactions.
For Debit transactions you may use your Reward card for Debit transactions using your Personal Identification Number (PIN) at the point of sale. To set or change a PIN, visit www.PerfectGift.com/cardholder-support/.
Where can I make purchases with my prepaid Visa, Mastercard or American Express card?
Physical gift cards may be used in-store, online, and by telephone where Visa or Mastercard is accepted in the USA and its territories. See international use for further details.
Digital prepaid cards may only be used online and by telephone (or at merchants where a card-not-present transaction may be completed).
Can I use my prepaid Visa or Mastercard outside of the USA?
Some countries outside of the USA will accept the Prepaid card. The card is not accepted in all countries and is expressly not accepted in Albania, Algeria, Angola, Argentina, Azerbaijan, Balkans, Bangladesh, Belize, Bolivia, Brunei, Darussalam, Cambodia, Central African Republic, Cyprus, Democratic Republic of the Congo, Dominica, Ecuador, Ethiopia, Ghana, Haiti, Herzegovina, Honduras, Indonesia, Kenya, Kuwait, Kyrgyzstan, Lebanon, Liberia, Libya, Mongolia, Morocco, Myanmar, Namibia, Nepal, Nicaragua, Nigeria, Pakistan, Panama, Papua , New Guinea, Paraguay, Philippines, Qatar, Sao Tome and Principe, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Tobago, Trinidad, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vanuatu, Venezuela, and Vietnam.
A currency transaction fee of approximately 3% applies to accepted purchases outside of the USA.
What if I cancel or return a purchase made using my gift card?
Store return policies vary by merchant. At the merchant’s discretion you may receive a credit to your gift card, a store credit, cash refund, etc.
Like any payment card, allow 2-5 business days for credit to appear.
Can I add funds to my prepaid VISA or Mastercard?
No. Prepaid Visa and Mastercard are non-reloadable.
What happens if my gift card is lost or stolen?
If your prepaid Visa or Mastercard is lost or stolen immediately contact PerfectGift.com/support with as much detail as possible. In some cases, cards with remaining balances may be suspended and reissued with a small service fee.
If your merchant gift card is lost or stolen there is generally no recourse.
I still have questions. Who do I contact for help?
Please visit our help center and look up more information regarding your request. Otherwise, you can contact us.
Ordering
Who can order from PerfectGift.com?
Most businesses with a verifiable presence in the United States of America may purchase from PerfectGift.com.
How do I set up an ordering account?
Creating an online ordering account is fast and easy.
Generally, all that is need is a quick verification of:
• Company name
• Company address
• Company phone number
• Company website
• Company Tax ID (EIN)
• Brief description of how cards will be used (i.e. customers, employees, etc.)
What are the minimum and maximum purchase limits?
Corporate orders have no minimum or maximum order restrictions.
Can I cancel an order?
Yes, orders may be cancelled prior to payment receipt. But, once an order is paid for it may not be cancelled.
Can I modify and order?
Orders may be cancelled prior to payment. However, once an order is paid for it may not be modified.
Are there dollar limits for gift cards?
Merchant card limits vary typically ranging from $5 - $500 and are established by the merchant.
Prepaid VISA and Mastercard may have any value from $1.00 - $1,000 / card.
How can I pay for my order?
Corporate orders may be paid by:
• Company checks and certified checks are complimentary.
• A wire transfer with a $12 convenience fee.
• ACH with a $5.50 convenience fee (approval required).
• Credit card with a 3% convenience fee (approval required).
Shipping & Delivery
How long will it take to receive my order?
Corporate digital gift card deliveries are generally completed within 1 hour (times may be longer during non-business hours and holidays).
Corporate physical card orders are typically processed within 1 business day and card delivery varies by selected delivery method and can range from 1-7 business days.
We are unable to deliver to P.O. Boxes or third-party mail receipt or forwarding services.
To comply with various regulations and protect purchasers, all orders are reviewed and subject to additional verification as needed which may slightly delay delivery.
How can I check the status of my gift card delivery?
Allow at least 1 business day for digital gift card delivery and 7 business days for plastic card delivery.
If you have not received your card in the timeframe above, please contact us.
Corporate Visa and Mastercard Reward Cards
Does my Visa or Mastercard card expire?
Yes. Your balance is available through the expiration date printed on the front of the card.
Are there usage or monthly fees with Visa, Mastercard or American Express card?
There are no usage fees to make a purchase in the USA.
Prepaid Mastercard is accepted in some countries outside of the USA (see details on international use).
A currency transaction fee of approximately 3% applies to accepted purchases outside of the USA.
How much does a prepaid Visa or Mastercard card cost?
The only fee is a small card purchase fee which varies by volume.
There are no activation or purchase fees for card recipients when used in the USA.
Can my gift cards be delivered in bulk or to my card recipients?
Yes. Digital and plastic corporate Visa and Mastercard may be delivered to you in bulk or directly to the recipients.
Can I customize my Visa or Mastercard Rewards card?
Yes. Personalizing your gift and reward cards is fast and easy.
• Digital Visa and Mastercard may be personalized with a custom message.
• Physical cards may include logos, images, and custom text message. Customization is subject to usage rules.
What value can I place on a prepaid Visa or Mastercard?
• Digital Visa and Mastercard may be issued from $1.00 - $1,000 / card.
• Physical Mastercard may be issued from $1.00 - $1,000 / card.
• Physical Visa may be issued from $10.00 - $1,000 / card.
How fast may I receive my Visa or Mastercard order?
• Digital orders generally deliver same day.
• Plastic Visa and Mastercard may be delivered as fast as next day.
• All orders are processed prepaid.
How long does it take to receive a merchant gift card?
Corporate eGift cards are generally delivered in under 60 minutes. Delivery times may be longer during outside of 8AM – 5PM ET Monday – Friday as well as national holidays.
Corporate plastic gift cards generally ship in 1-3 business days with delivery as selected in order Overnight, 2-Day or Ground.
Additional information may be found at PerfectGift.com/terms/
Corporate Merchant Gift Cards
What is a merchant gift card?
Merchant gift cards refer to specific retailers such as Walmart, Target, Starbucks, Amazon, etc. and are accepted only at that store. Some merchant gift cards are “multi-brand” and accepted at all of the stores associated or with shared ownership.
Common examples of multi-brand gift cards include GAP, Darden Restaurants, Brinker Restaurants, and 1800FLOWERS
Do merchant gift cards expire?
Most merchant cards do not expire. However, each merchant services their own gift cards and it is recommended to check their specific terms and conditions in advance of any purchase.
Where can merchant gift cards be used?
Most merchant cards may be used for purchases in-store, by phone, and online. However, each merchant services their own gift cards and it is recommended to check their specific terms and conditions in advance of any purchase.
Do merchant gift cards have any fees?
Most merchant cards do not have any fees. However, each merchant services their own gift cards and it is recommended to check their specific terms and conditions in advance of any purchase.
Are merchant gift cards refundable?
Once a gift card is purchased it is non-refundable and non-cancellable.
Some states require merchants to allow gift cards with low balances to be exchanged for cash. Check your local state laws for details.
For more information about the PerfectGift.com refund and return policy, please visit PerfectGift.com/refund-policy.
Are there purchasing limits or restrictions on merchant gift cards?
Card value denominations are often preset by the merchants.
Corporate orders have no purchase limits on the total number of cards that may be ordered or the purchase value.
How are merchant gift cards delivered?
Corporate digital gift cards may be provided as a bulk file or delivered directly to the recipient.
Corporate plastic gift cards are delivered in bulk via UPS or FedEx and as selected in order Overnight, 2-Day or Ground.
How long does it take to receive a merchant gift card?
Corporate eGift cards are generally delivered in under 60 minutes. Delivery times may be longer during outside of 8AM – 5PM ET Monday – Friday as well as national holidays.
Corporate plastic gift cards generally ship in 1-3 business days with delivery as selected in order Overnight, 2-Day or Ground.
Additional information may be found at PerfectGift.com/terms/
Using a PerfectGift
What is a PerfectGift?
A PerfectGift is a soon to be available product where you're able to completely customize a gift, and give your gift recipient the ability to choose what gift they want.
Visa Gift Cards
When will Visa Gift Cards be available for purchase on PerfectGift.com?
Visa gift cards, both plastic and virtual eGift cards, will be available for customization and purchase on PerfectGift.com to all consumers soon.
Visa reward cards are available for approved business purchase already through corp.perfectgift.com/login.
