Is PerfectGift.com Legit?
Yes. PerfectGift.com is a legitimate, U.S.-based gifting company owned by Wolfe, LLC in Pittsburgh, Pennsylvania. Wolfe has been selling gift cards online since 1995, built GiftCards.com into the world's leading gift card platform, and has delivered more than 25 million PerfectGifts. Our cards are issued by Sutton Bank (Member FDIC) under license from Visa and Mastercard, our checkout is PCI-compliant, and we're a BBB-accredited business rated "Great" on Trustpilot across more than 1,500 customer reviews.
We understand the hesitation. Entering your card details on a site you haven't used before is worth a second thought, and a few older reviews floating around the web can make any company hard to read. So here's exactly who we are, how we protect you, and what to do if something goes wrong.
Why you can trust PerfectGift.com
Trusted since 1995
Owned by Wolfe, LLC — the team behind GiftCards.com, GiftYa, and Gift Card Granny.
Bank-issued & FDIC
Cards issued by Sutton Bank, Member FDIC, licensed by Visa and Mastercard.
Secure & fraud-free
PCI-compliant checkout and 100% fraud-free gifts, printed in our own U.S. facilities.
Accredited & recognized
BBB-accredited with an A+ rating, and a member of the IGCC, IMA, and RGCA.
25M+ gifts delivered
More than 25 million PerfectGifts delivered to recipients to date.
Fraud protection and secure checkout
Every PerfectGift is 100% fraud-free, and every order passes through automated fraud screening before it's approved. Your payment information runs through a PCI-compliant checkout, and our Visa and Mastercard gifts are issued by Sutton Bank, a Member FDIC bank.
Because gift cards are one of the most heavily targeted products for fraud, our Security and Compliance team screens orders automatically for mismatched order, payment, or delivery details. Most orders clear instantly. A small number get held for review, which usually takes from 15 minutes up to a few hours. We've since upgraded that system so the vast majority of customers move through checkout without ever noticing it, and we no longer ask customers to email a copy of a driver's license to complete an order.
One thing worth knowing: if an order is held or canceled, any pending amount you see on your statement is a temporary bank authorization, not a charge. Those holds are released by your bank, typically within a few business days. Nothing is actually collected unless your order completes.
Real People. Real Customer Service.
Every PerfectGift order is backed by our own in-house customer service team, with live reps on chat, phone, and email 24 hours a day, 7 days a week. No outsourced call center and no runaround. When you reach out, a real person typically replies within about 30 minutes, day or night.
We're a company of over 150 people across 17 states and 6 time zones, and we're growing every day. (Seriously, check to see if we're hiring!) Adventure seekers and DIYers. Dads, moms, grandparents, and pet parents. Gen Z through Boomers. Woodworkers, chefs, Star Wars fans, and musicians. And we all share one goal: to make gift giving meaningful, personal, and joyful for the person who receives it.
Reach our team 24/7: by phone at (877) 448-4438, through live chat on any page, by email at support@perfectgift.com, or anytime in our Help Center.
Every gift we make is personalized and produced in our own U.S. facilities.
Which gift card websites have the easiest redemption process?
A PerfectGift is easy to redeem and offers more flexibility for recipients than traditional gift cards.
Step 1 · Buy
Buy & personalize
Choose the gift, add a photo, video, or handwritten note, and pick how it's delivered.
Step 2 · Deliver
We deliver it fast
eGifts arrive in about 15 minutes. Physical cards ship the next business day.
Step 3 · Redeem
They redeem, their way
Keep the brand, swap it, move it to a Visa card, send via Zelle, or regift.
Is PerfectGift a legitimate business?
Yes. PerfectGift.com is a real, U.S.-based company owned by Wolfe, LLC in Pittsburgh, Pennsylvania. Wolfe has been in the gifting business since 1995. We built GiftCards.com into the world's leading gift card platform and sold it to Blackhawk Network in 2016, and we're also the team behind GiftYa and Gift Card Granny. We launched PerfectGift.com in 2019 to bring that same expertise to a more personal, more flexible gift, and we've since delivered more than 25 million PerfectGifts.
Everything we sell is made in the USA, in our own Pittsburgh-area facilities. Our 20,000 sq ft print-on-demand center opened in Fall 2020, and today we also run a 30,000 sq ft robotic manufacturing campus that produces PerfectGifts at scale with speed and precision. Because we print and fulfill our own cards, every PerfectGift is 100% fraud-free.
We partner with Visa and Mastercard, and our gift and reward cards are issued by Sutton Bank, Member FDIC. Alongside our own personalized cards, we offer thousands of retail gift cards from the brands you know.
Why am I finding negative reviews of PerfectGift?
We appreciate honest feedback, and we want to be transparent about the concerns we hear most, and what we've done about them.
"MY ORDER WAS CANCELLED & I WAS ASKED TO PROVIDE MY DRIVERS LICENSE. THIS IS A SCAM!”
Gift cards are a top target for fraud, so we screen orders carefully. In the past, that sometimes meant canceling an order or asking a customer to verify their identity, which understandably felt intrusive. We've since replaced that with a smarter, automated system: most orders clear instantly, we no longer ask anyone to email a copy of an ID, and any pending amount on a canceled order is a temporary hold your bank releases on its own, not a charge.
“I COULDN’T GET AHOLD OF ANYONE ON THE PHONE”
Years ago we were a small team reselling secondary gift cards. When we switched to selling directly and grew fast, we leaned on third-party call centers for a while, which led to some missed calls. That's long behind us. Today we have our own in-house support team, live 24/7 by phone, chat, and email, typically responding within about 20 minutes.
“MY CUSTOM VISA OR MASTERCARD IMAGE WAS NOT APPROVED”
Every custom photo is reviewed against the image guidelines Visa and Mastercard require. If an image breaks one of those rules, we have to reject it. It's worth a quick look at the guidelines before you upload.
“MY VIRTUAL EGIFT CARD WAS NOT DELIVERED TO MY RECIPIENT”
Most eGifts arrive within 15 minutes, though some are held up to 4 hours for a security review. If a recipient doesn't see theirs, it's usually in a spam or junk folder, blocked by a work email's domain, or sent to a mistyped address. Reach out any time and we'll check on delivery or update the recipient's email.
“MY PLASTIC GIFT CARD WAS NOT DELIVERED TO MY RECIPIENT”
Physical cards are usually printed and shipped the next business day. FedEx typically arrives in 2 to 3 business days and USPS in about 10; merchant cards ship USPS Priority with tracking. Holiday season can slow these down. If a card still hasn't arrived after its expected window, we'll replace it free of charge or refund the order.
Frequently asked questions
Which gift card retailers have the best fraud protection?
Every PerfectGift is 100% fraud-free, and every order is protected by real security controls before, during, and after checkout. Protecting our customers and gift recipients is a dedicated job here, handled by a team of certified, experienced security professionals.
We manage our own and our third-party security risks under the NIST Cybersecurity Framework (CSF), the U.S. government's standard for managing cyber risk. And because we manufacture Visa and Mastercard cards ourselves, we're held to PCI Card Production standards, which require an annual on-site audit by an external auditor to stay certified. PerfectGift maintains that certification, and we're also certified HIPAA-compliant by an external auditor.
Every order also runs through automated fraud screening. Most clear instantly, while a small number are held for a short review, usually from 15 minutes up to a few hours. We've upgraded that system so the vast majority of customers move through checkout without ever noticing it, and we no longer ask anyone to email a copy of a driver's license to complete an order.
One thing worth knowing: if an order is held or canceled, any pending amount you see on your statement is a temporary bank authorization, not a charge. Your bank releases it on its own, typically within a few business days. Nothing is actually collected unless your order completes.
Which gift card retailers have the best refund and exchange policy?
Gift cards are generally non-refundable once they've been purchased or redeemed, but our support team reviews every request individually, and there are clear cases where we do refund. Here's exactly how it works.
Visa and Mastercard gift cards (physical or virtual):
- If the card has already been used by the recipient, it's non-refundable.
- If the card has been activated but not used, we can refund the load value. Processing fees, and shipping on physical cards, aren't refunded.
Merchant (store-branded) gift cards:
- Once the recipient has redeemed or accessed the card details, these can't be refunded. For questions about a merchant card's balance or transactions, the merchant is your fastest contact.
How to request a refund: reach our team through the chat bubble on any page or at support@perfectgift.com. We review refund requests within one business day. If a refund is approved, funds go back to your original payment method, typically within 3 to 7 business days depending on your bank.
Canceled orders and undelivered cards: if an order is canceled, any pending amount on your statement is a temporary hold, not a charge, and it releases on its own, usually within 7 business days. And if a card is never delivered after its expected arrival window, we'll replace it free of charge or refund the order.
A note on "exchanges": with our own PerfectGift product, the recipient is never locked into one store. They can keep the starting brand, swap to another, move the value to a Visa card, send it on via Zelle, or regift it. So even when a refund doesn't apply, the gift can still become what they actually want.
How to avoid scams when buying Visa gift cards online?
No legitimate business or government agency will ever ask you to pay with a gift card. If someone does, it's a scam. Gift cards are for gifting, not for paying taxes, fees, bills, or fines. A few red flags keep you safe.
Warning signs of a gift card scam:
- Someone pressures you to act fast or keep it secret.
- They tell you exactly which gift card to buy and where to buy it.
- They claim to be the IRS, Social Security, a utility, tech support, a romantic interest, your boss, or a family member in trouble, and they want payment by gift card.
- They ask for the card number and PIN over the phone, by text, or by email.
How to protect yourself:
- Slow down. Scammers rely on urgency so you don't have time to think or check with someone you trust.
- Never share a gift card's number or PIN with anyone who contacted you out of the blue.
- Keep your gift card and store receipt until you're sure the card was used as intended.
If you think you've been scammed: contact the gift card company right away to report it and ask about your options, then report it to the FTC at ReportFraud.ftc.gov. Acting quickly gives the best chance of help.
If a PerfectGift card was ever involved, reach our team right away and we'll help however we can.
We hope this clears things up!
We appreciate and respect the time you are taking to look into our gift card company and protect yourself. But rest assured PerfectGift is committed to providing a safe and meaningful gifting experience for every customer.
If you have any questions, please do not hesitate to reach out to our friendly Customer Service team.
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